Reference

Open poco99 Privacy Policy Clearly

The poco99 Privacy Policy explains what we collect when you create an account, complete phone verification and use the lobby from Indonesia.

Account dataWallet recordsDevice accessYour privacy choices
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CONTACT ROUTES

Contact Us About Privacy Choices

You can ask about this Privacy Policy through the support route connected to your account area. We keep the path close to login and wallet status help, so a question about a DANA receipt, device record or account detail reaches the right team. Include your account contact and the change you want; never send a password or full wallet credentials.

Team online

Account privacy request

Use the support contact shown after account access to ask what personal details we hold, why they are used or which account record needs correction.

Wallet record question

If a DANA, OVO, GoPay or QRIS reference looks unfamiliar, share the visible receipt reference and date through support so we can check the linked account event.

Access assistance

When login or phone verification stalls, contact support from the available account route. We may ask for matching account details before discussing personal data or changing access.

DATA PRACTICES

Explore How Account Data Is Handled

Our Privacy Policy is applied to the account journey rather than treated as a separate page.

What we collect

We may handle your name, contact details, phone verification result, sign-in history, device signals and payment references. We use these categories to operate account access and respond to a specific request.

How cookies work

Cookies and similar device records can help keep an account session active, remember selected settings and detect unusual access. Your browser controls can manage or remove cookies, though some account steps may then need repeating.

Account security

Phone verification helps connect access to the correct account. We may compare sign-in, device and wallet-status signals when activity looks unusual, and we will not ask for your password through a support message.

Payment references

We use payment references and status details rather than treating wallet access as open permission to unrelated data. DANA, OVO, GoPay, QRIS and bank-transfer records help us match a requested account event.

Retention approach

We keep personal details only for as long as needed for the stated account purpose, security checks, dispute handling or a valid legal requirement. Retention can differ by record type and the reason it was collected.

Changes and questions

Ask us to correct, explain or update personal details through the support route connected to your account. We may verify ownership before making a change, especially where the request affects phone access or wallet records.

Find Privacy Policy Answers for Your Account

These Privacy Policy answers address the account, device and wallet questions we expect from Indonesian customers before they open or access an account. If your situation is specific, use the support route linked from your account area and include only the details needed to locate the request.

It covers personal details connected with account creation, phone verification, sign-in, device access, cookies, support contact and wallet-status records from DANA, OVO, GoPay, QRIS or bank transfer.

Phone verification helps connect account access to the correct person and supports security checks when a sign-in or device pattern changes. We may request matching details before discussing private account records.

Yes. It includes device and session signals used when you move from a mobile login to the lobby, including browser details, security events and cookie settings. These records help us identify unusual access.

We use visible payment references and status information to match an account event, such as a receipt check. We do not treat DANA or QRIS activity as permission to use unrelated personal details.

Yes. Contact us through the account-linked support route and describe the record that needs correction. We may verify account ownership first, particularly for phone, sign-in or wallet-related changes.

Retention depends on why a record was collected, including account security, payment disputes, support handling or a valid legal requirement. We remove or stop using details when the relevant purpose ends where applicable.

The policy is available for account questions, while access and eligibility depends on local law. Where local law permits, you can request clarification or a data change through our account support path.

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