Reference

poco99 Terms & Conditions for Your Account

Clear account steps, wallet checks and access rules sit together in the poco99 Terms & Conditions, so you know what applies before opening an account.

Account accessWallet conditionsPolicy changesIndonesia access
poco99 poco99 Terms & Conditions for Your Account
POLICY HELP

Use Support When Terms Need Clarifying

A clear contact path helps when a clause affects your account or wallet status. Our support route can explain where a particular Terms & Conditions rule applies, help locate the current policy, and identify the account step needed before access. Keep your registered phone details and payment receipt ready so we can direct the request without asking you to repeat the full account history.

Team online

Account clause help

Use the account support path when phone verification, duplicate details or access wording is unclear. We can point you to the relevant Terms & Conditions section without changing the policy for one account.

Wallet status query

If DANA, OVO, GoPay or QRIS status does not match your record, send the payment receipt through the available support route. We use those details to connect the question with the applicable wallet clause.

Policy change request

Ask support where to find the current Terms & Conditions or how to request a correction to your account details. Include your registered phone number and the exact wording that needs attention.

ACCOUNT SAFEGUARDS

Protect Your Account Under Our Terms

The policy explains how we handle account records, security checks and requests connected with your personal details.

Account data

We use the account details you submit to operate access under the Terms & Conditions. Keep your registered phone information accurate, because an incorrect record can delay verification or a policy-related request.

Phone verification

Before account access, we may require the clear phone verification step stated in the policy. Do not share verification codes; if the step fails, contact support using the account route.

Cookies

Our cookie wording explains how browser data supports account sessions and policy access. You can check the current cookie text alongside the Terms & Conditions before continuing from a mobile or desktop browser.

Account security

You are responsible for keeping login details private under the agreement. Sign out on shared devices, avoid forwarding access codes, and report suspected access through support so the account record can be checked.

Record retention

The policy sets out why certain account or payment records may be retained after a request or transaction. We apply that wording to receipts from QRIS, wallets, bank transfer and virtual account activity.

Change requests

To request an account correction, contact us with your registered phone details and the specific field involved. We assess the request against the Terms & Conditions before changing an account record.

Check Terms & Conditions Before Joining

These questions focus on the parts of the poco99 Terms & Conditions that matter before you open an account. If your situation is not listed, use the policy contact path with your registered phone details and any relevant payment receipt.

They cover account creation, phone verification, permitted access, wallet records, policy updates, security duties, cookies, retention and account closure. Access depends on local law and the wording available when you use the service.

Yes. Account access and eligibility depend on local law. You should check the current Terms & Conditions for your location before opening an account, including whether access is available where local law permits.

The agreement refers to clear phone verification before account access. Enter accurate details, protect any verification code, and contact support if the step fails or the registered phone information needs correction.

The account agreement explains how DANA and QRIS activity may be recorded and checked. The wallet provider can also apply its own conditions, so keep the receipt and follow both sets of applicable rules.

You can contact support with your registered phone details and the exact correction requested. We assess the request under the Terms & Conditions, and some records may require an additional security check.

The cookie wording explains how browser data can support account sessions and access to policy pages. Check the current cookie text with the Terms & Conditions, especially when switching between mobile and desktop.

Use the account support path and identify the relevant clause, wallet status or transaction receipt. We can direct you to the current Terms & Conditions and explain the applicable account process without altering the stated rules.